Guest Services

+ Accessibility

Iroquois Amphitheater is fully ADA accessible for wheelchairs users. There are four seating areas reserved for guest who use wheelchairs or have other mobility issues. ADA Tickets are available online, over the phone, or from the Box Office.

Iroquois Amphitheater is also pleased to provide assisted listening devices free of charge. They are available at the Box Office. Please be prepared to leave a driver’s license or credit card as a security deposit. Call (502) 368-5865 for information.

+ Admission

All guests entering the Iroquois Amphitheater must have a valid event ticket to gain admission for ticket events. Guests should retain their ticket stubs in order to verify proper seat location. Iroquois Amphitheater gates open at least one hour before events. Please see the schedule on the main page of our website or call the Box Office for event details.

Re-entry to the Amphitheater is prohibited at ticketed events.

Lost tickets will not be replaced by the Iroquois Amphitheater without proof of purchase and seat location. If tickets are stolen, guests should provide proof of purchase to the Iroquois Amphitheater Box Office. New tickets will be printed.

+ Alcohol Beverage Policy

Alcohol is only served to persons over the age of 21 with a valid ID. No outside alcohol is permitted inside the Amphitheater.

+ ATMs

Iroquois Amphitheater provides ATM service at all events. ATMs are located by the Box Office and in the concessions tunnel.

+ Baby Changing Stations

Family restrooms with changing stations are located in the concession tunnel. One family restroom is located on each side of the tunnel. All tunnel restrooms have changing stations.

+ Bag and Purse Policy

All bags are subject to search upon entering the Amphitheater. Please report suspicious bags to an Amphitheater team member. For a list of prohibited items, please the “Prohibited Items” section.

+ Cameras

Use of professional video cameras and photography cameras is prohibited within Iroquois Amphitheater. Please call (502) 368-5865 with specific inquiries.

+ Cell Phones

Cell phones are permitted inside the Iroquois Amphitheater provided their use is not disruptive to the performance, event or the surrounding guests. The use of camera and video features may be restricted if requested by the artist / event. Tablets and iPads are prohibited.

+ Children’s Tickets

A ticket is required for all guests, except for children under 3 years of age or younger who will be held on a lap for the entire event.

+Concessions

Iroquois Amphitheater Concessions are provided by SoHo Concessions. Soho Concessions is a full-service food and beverage specialty provider curating an elevated experience for concert goers, movie fans, and more at the Iroquois Amphitheater. Delicious meals, snacks, and refreshing drinks for all tastes and occasions! Soho is available for catered events on and off site with their talented team of culinary and beverage artists.

You can learn more about SoHo’s catering services, visit their website: sohoconcessions.com

+ Door Policy

Iroquois Amphitheater gates open at least one hour before events. Please see the schedule on the main page of our website or call the Box Office for event details.

Re-entry to the Amphitheater is prohibited for ticketed events.

+ Ejections

The following behavior and activities are grounds for ejection from Iroquois Amphitheater:

· Use of illegal substances or drugs

· Possession of illegal or unauthorized items inside Iroquois Amphitheater

· Use of profanity, unacceptable language or gestures of any type

· Unacceptable or indecent dress

· Failure to obey or follow Iroquois Amphitheater smoking policy

· Entering/attempting to enter restricted areas

· Verbally abusing, threatening or intimidating other guests or facility employees

· Throwing objects or projectiles

+ Elevators

Iroquois Amphitheater is fully ADA accessible for wheelchairs users. There are four seating areas reserved for guest who use wheelchairs or have other mobility issues. ADA Tickets are available online, over the phone, or from the Box Office.

+ Entrance

The main gate to the Iroquois Amphitheater is located at the corner of Amphitheater Drive and the main parking area. The office entrance can be found to the left of the main entrance gate around the building.

+ Family Restrooms

Iroquois Amphitheater is pleased to provide family restrooms in the concessions tunnel. One family restroom is located in each side of the concessions tunnel. All tunnel restrooms have diaper changing stations.

+ Firearms / Weapons

It is promoter policy that all weapons and firearms are prohibited inside the Iroquois Amphitheater.

+ Hearing Impaired Guests

Iroquois Amphitheater is pleased to provide assisted listening devices free of charge. They are available at the Box Office for most events. Please be prepared to leave a driver’s license or credit card as a security deposit. Certain events may have the devices available in a different location. Call (502) 368-5865 for information.

+ Hotels

Accommodation listings are available at www.gotolouisville.com

+ Iroquois Park

Iroquois Park is a 725 acre park that includes a 5 kilometer paved walking loop, golf course, disc golf course, hiking and horse trails, scenic overlook, playground, and sprayground in addition to other recreation amenities. For park map and information go to

+ Lost and Found

Lost and found items are turned in to the Amphitheater Office and can be claimed during business hours. Call (502) 368-5865 for further information. Items will be disposed of if not claimed within one month.

+ Lost Patron

In the event a member of your party is lost during an event, please contact an Iroquois Amphitheater staff member or volunteer for assistance.

+ Lost or Stolen Tickets

Lost tickets will not be replaced by Iroquois Amphitheater without proof of purchase and seat location. If tickets are stolen, guests should provide proof of purchase to the Iroquois Amphitheater Box Office. New tickets will be printed.

+ Mobile Devices

Cell phones are permitted inside the Iroquois Amphitheater provided their use is not disruptive to the performance, event or the surrounding guests. The use of camera and video features may be restricted if requested by the artist / event. Tablets and iPads are prohibited.

+ Merchandise

Event merchandise is provided by show promoters during events.

+ Parking

Parking is free during all events. Free overflow parking is also available at DeSales high school, 425 W Kenwood Dr, Louisville, KY 40214, which is a short walk to the Amphitheater. View Map.

+Pets

Only service animals under leash control of their owner are allowed within the Iroquois Amphitheater.

+ Picnic in the Park

Picnic areas are available throughout Iroquois Park. Click here to view a map of Iroquois Park

+ Prohibited Items

The following items are not permitted to be brought into Iroquois Amphitheater:

· Food, cans, bottles, coolers or any similar containers

· Alcohol of any type

· Weapons and firearms

· Fireworks

· Skateboards

· Umbrellas

· Laser pens or laser products of any type

· Stickers

· Glitter

· Soliciting, commercial activities including vending without a permit

· Distributing literature/produce without prior written consent of facility management.

· Air horns or noise makers of any type

· Any other item deemed unacceptable by Iroquois Amphitheater management

Iroquois Amphitheater will not hold any personal belongings or items of any type.

+Public Transportation

TARC provides bus service to the parking lot of Iroquois Amphitheater. Please see their schedules at ridetarc.org.

+ Rain

All events at the Iroquois Amphitheater are rain or shine. In the event of severe weather, we may pause or delay the show while it passes over. In the event of extremely severe weather, we have emergency procedures to keep everyone safe. The amphitheater does have a partial roof that covers some seats. Please see the “About” page for more information.

Umbrellas are prohibited, but guests may bring a poncho or rain jacket.

+ Red Cross

Red Cross first aid is available at all shows. In the event of an injury or emergency, please contact an Iroquois Amphitheater staff member or volunteer for assistance.

+ Re-Entry

There is no re-entry during ticketed events.

+ Resell Tickets

The resale of tickets for any event at Iroquois Amphitheater is strictly prohibited. Only purchase tickets from Eventbrite or the Iroquois Amphitheater.

+ Restrooms

Restrooms, including family restrooms are available in the concessions tunnel. All restrooms as equipped with baby changing stations.

+ Security

DRH “Red Shirt” Security and the Red Cross are available for assistance at all Iroquois Amphitheater events. In the event of an injury or emergency, please contact an Iroquois Amphitheater staff member or volunteer for assistance.

+ Severe Weather

All events at the Iroquois Amphitheater go on rain or shine. In the event of severe weather, we may pause or delay the show while it passes over. In the event of extremely severe weather, we have emergency procedures to keep everyone safe.

+ Smoking

The Iroquois Amphitheater is a smoke free facility. Smoking is only allowed in designated areas.

+ Strollers

Strollers are allowed within the Amphitheater.

+ Tablets and iPads

Tablets and iPads are prohibited.

+ Tickets

Online: Right here on our website or from the Eventbrite website.

In-Person: Monday-Friday 9:00 AM - 4:00 PM

+ Umbrellas

Umbrellas are prohibited, but guests may bring a poncho or rain jacket.

+ Water Fountains

Water fountains are available at both ends of the concessions tunnel.

+ Will Call

When Will Call Tickets are offered, they can be picked up at the Iroquois Amphitheater Box Office. Will Call Tickets are not available until 60 minuets prior to event time. When picking up tickets from Will call, guests must have a valid picture ID.

+ Wheelchair Accessible Seating

Iroquois Amphitheater is fully ADA accessible for wheelchairs users. There are four seating areas reserved for guest who use wheelchairs or have other mobility issues. ADA Tickets are only available for purchase in-person, at the Box Office.